Shipping Surcharges
Some heavy or oversized items require additional shipping costs. This amount will be calculated per order and is in addition to our standard shipping and handling fees.
U.S. Territories, Alaska & Hawaii Orders
For delivery to Hawaii, Alaska, the Virgin Islands, Guam, or Puerto Rico please call our Customer Service Team at 631-283-5591 or email us at behindthefencellc@outlook.com for a quote. Some restrictions on items do apply.
Canadian Orders
All shipments to Canada require a broker for border clearance. It is the client’s responsibility to provide broker information. If the client does not have a broker, we will provide you with our recommended broker. The shipping quote does not include applicable duties and brokerage fees on the shipped items. This includes any storage fees that may be added to your shipment. Orders are subject to Canadian tax rates.
If you complete your order online, your order will be held while a shipping quote is calculated. We will contact you via email or phone within 2-3 days for your approval of the ship quote before processing your order.
We accept US dollars only.
If you have any questions, please contact us at 631-283-5591 or email us at behindthefencellc.com
International Orders
Long Island Statue Shop is able to ship to international locations for an additional shipping charge. Some restrictions on items do apply. The client will be contacted within 2-3 days with a ship quote for your approval.
The ship quote is for shipping charges only, and does not include any applicable duties, value added taxes (VAT) or brokerage fees. You will be required to pay for any duties/taxes (required by your county of residence) upon delivery of your merchandise. Due to import duty valuation adjustments, we are unable to calculate these charges.
When can I expect to receive my order? (Standard Delivery)
In Stock Items
We ship product directly from our statue shop. Items ship via UPS Ground or LTL Freight and will arrive within 5-7 business days of the shipment date. Our standard carriers require a street address. Items ordered together do not always arrive together.
Backorder Items
If an item(s) is on backorder, an expected due date to our warehouse is shown for the item. This date is an ETA. Shipping charges are subject to recalculation upon arrival at our warehouse. To obtain an update on a backorder status, please email us at behindthefencellc@outlook.com or call 631-283-5591.
Rush Delivery
For an additional shipping charge we can ship most in-stock items via Rush delivery. Please contact us for a shipping quote at 631-283-5591.
Freight Delivery
Some heavy or oversized items may require additional shipping/handling charges. This is in addition to our regular shipping charges.
Delivery is available Monday ‐ Friday, during normal business hours. All LTL freight deliveries are curbside delivery only, and the carrier is not required to give notification prior to any delivery. Should a client require notification prior to delivery or an appointment delivery, it will need to be requested ahead of time and an additional charge will apply. Delivery times are generally scheduled within a 4-hour window.
All LTL shipments require a contact telephone number for someone on site to accept delivery. If the freight carrier cannot get in contact with you at delivery time, the client is responsible for any storage fees or redelivery fees that may be added to the shipment.
Please inspect your item upon delivery. Make sure to inform your driver to wait while you check your shipment for damage prior to signing any delivery paperwork. If your item is damaged, do not sign for it. Please note the damage on the driver’s paperwork and refuse the shipment. It will then be returned to us, and we will be able to issue you a new one. If you accept/sign for damaged freight, it is very difficult to make a claim for damages and there will be a separate claims process to have your item replaced. Clients will be responsible for payment on any return shipment if a damaged item is signed for. We will also ask the client to document all damages by taking pictures of the damaged merchandise and damaged packaging and emailing us at behindthefencellc@outlook.com. Damage claims must be reported to our Customer Service Team within 24 hours so that the claim can be processed. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored.
Need a hand?
White glove service is available for an additional charge. White glove service will bring your new item inside, unpack it, and remove packaging materials. Call customer service at 631-283-5591 or email us at behindthefencellc@outlook.com for a quote.
Direct Shipped Items
Some larger statuary items or large orders can be “direct container” shipped to you by our manufacturers, so additional delivery time is required. The client is responsible for all ocean freight and trucking charges, including any duties/fees associated with customs clearance. Call customer service at 631-283-5591 for more details or to obtain a direct container quote.
Local Pick Up
Any order is available for local pick up from our shop at no cost! Our warehouse team will help pack and load your items for safe transit. A signature is required upon pick up. Clients are responsible for bringing their own packing materials (including blankets, bubble wrap, ratchet straps, rope, etc.). There may be an additional fee if we are required to supply packing materials and we do not guarantee that packing materials will always be available.